Questions & Answers
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CONTACT INFORMATION
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Payments and refunds
How long will it take to arrive after payment?
If you choose PayPal payment, most of it will be received in real-time (except for PayPal electronic checks and PayPal risk freeze, which will be subject to the final actual processing cycle); Alipay International Card requires a 24-hour bank review period.
Payment not received
Scenario 1: The cost has been deducted from the payment, but Meigou does not have any credit history
Through PayPal, Alipay and WeChat, funds will arrive within 1 to 60 minutes. If the funds have not been received after 1 hour, please contact customer service.
Scenario 2: Payment prompt "system error" or "system busy", but the payment has been deducted;
If the payment is not received after 60 minutes, it may be a payment failure. If the verified deduction is successful but the payment has not arrived, please provide the payment account number (Alipay account name, Paypal registered email), payment amount, payment time, payment method, payment times and other information and send the transaction order number to the customer service, or forward the email of successful recharge sent by the third-party platform to tianxoslenbmz@gmail.com So that we can process it as soon as possible!
PayPal payment freeze:
Due to abnormal payment in the account, the payment has been frozen by the bank and needs to wait for approval. During this period, payment funds will be transferred to the frozen account. It is recommended to immediately contact the bank for verification or contact customer service.
Interesttoys.com supports online payments and uses third-party platforms that collaborate with the website. Support: PayPal, WeChat, Alipay, credit card, or offline wire transfer (need to contact customer service for processing)
take care
1. When using PayPal for payment, please ensure that PayPal is registered and not a tourist.
2. Please ensure that the address filled in PayPal matches the shipping address on interesttoys.com, otherwise we will not be able to arrange shipment for you. Please go to PayPal promptly to make changes.
3. If you need to use a credit card, you can register for PayPal and select the option to use credit card payment in PayPal.
Refund issue:
At present, if you need to return the payment channel, please contact customer service to register for you. The finance department will return the refund within 7 working days. If the refund is not received within 7 working days, it may be due to something being missed by the finance department. Please contact customer service promptly. You should handle it immediately. The follow-up website will connect with major payments and directly return the money to your payment account according to the original payment method.
Please also send the following information to customer service via email. If the refund cannot be processed according to the original route (payment account information needs to be provided), the refund amount and reason for this application will be provided. Customer service personnel will wait for the refund. After the application, the financial personnel will be notified to handle it.
Return and exchange policy
We accept returns. Customers have the right to request a return or exchange within 30 days of receiving the product.
Return Progress
Step 1: Please send an email to our customer service representative tianxoslenbmz@gmail.com Request for exchange/return.
Step 2: After receiving your exchange/return request email, our customer service representative will send the exchange/return address.
Please submit a ticket on our website to contact customer service personnel and indicate the item you want to return and the reason. We will reply to you within 24 hours. We would greatly appreciate your patient cooperation. After receiving our return instructions, please use the original packaging to return the item. Deliver the package to the local post office. After receiving your returned package, we will refund it to your original payment account within one working day, or issue an exchange note within 3 working days. Usually, you will receive a refund within one week after we send it out.
Return conditions
You have 30 days to decide whether a certain product is suitable for you. If you would like to return or exchange it, please contact us within 30 days after delivery. The following items cannot be returned or exchanged: Underwear and pajamas must be returned in an unused condition and come with their original packaging. We do not accept returns that have been worn, damaged, cleaned, or altered in any way. Products with non returnable markings and free gifts cannot be returned. We do not accept products returned without proper return requests.
"If the return is caused by the consumer, the shipping cost is the consumer's responsibility. The specific cost is based on the courier company you choose. If the received goods are damaged or incorrect due to our own reasons, the consumer does not need to bear the shipping cost. The return fee will not be charged to the consumer."
refund
After receiving and checking your return, we will send you a receipt notification via email. We will also notify you to approve or reject the refund. If you are approved, we will process your refund and the credit limit will be automatically applied to your credit card or original payment method within one week. Refund delayed or missed. If you have not received the refund yet, please double check your bank account. Then contact your credit card company, it may take some time for the refund to be officially issued. Next, please contact your bank. Refunds usually require some processing time. If you have completed all the steps but have not yet received a refund, please proceed through tianxoslenbmz@gmail.com Contact us.
If you need to return the item, please contact:
Email: tianxoslenbmz@gmail.com
Phone:+86 15259272471
Inspection and receipt
Notes when signing for goods
1. Before signing for delivery, please check whether the outer packaging of the goods is intact, whether the box seal is intact, and whether there is any significant difference in weight.
2. Regardless of whether the outer packaging is significantly damaged or torn, the goods must be inspected in front of the courier before signing for delivery, and a note should be made on the waybill before signing for delivery. Otherwise, if there are any issues, the delivery will be refused.
3. For packages that are not signed for in front of the courier, if they are damaged or missing, please keep the outer box (including sealing tape) and provide feedback to the local post office within 2 days after signing for them (subject to the situation). The delivery time on the logistics provider's website shall prevail. And provide us with information such as goods invoices and physical photos to contact us and apply for compensation from the post office for you.
4. The normal receipt of the goods marks the end of the entire transportation process. Our company is not responsible for any situation that occurs after receiving the goods normally.
5. After receiving the package, if you have any questions, please report them to customer service within 72 hours of receiving the package. Late orders will not be accepted.
Disclaimers
1. Fragile and vulnerable items, whether or not you choose reinforced packaging, will only involve claims for loss and not damage.
2. Dangerous goods and prohibited items are not within the scope of claims (such as compressed gases, liquefied gases, flammable liquids, acid-base corrosive substances, and other national prohibited items)
3. Losses or expenses caused by natural wear and tear, essential defects, characteristics, market price fluctuations, etc. of the goods shall not be claimed.
4. All or part of the losses caused by natural disasters such as severe weather, lightning strikes, tsunamis, earthquakes, floods, etc. during the transportation of goods.
5. Due to force majeure factors such as weather and customs clearance time, if the goods exceed the shelf life, warranty period, delivery period, etc., no compensation will be given.
6. Due to customs reasons, we require your cooperation and assistance in related operations (including but not limited to paying customs duties), but your refusal to cooperate resulted in the package being unable to be delivered to the provider within the promised time limit by the forwarding company. Any losses, liabilities, and consequences arising from this shall be borne by you., The forwarding logistics provider does not assume any responsibility.
Virtual Product Statement
The virtual goods sold on this website must be communicated with the user in advance and agree to the purchase before placing an order for the user. If the user does not agree, we will not place an order for the user. No matter what the reason is for you to place an order, once the order is placed, it is non-refundable.
At the same time, virtual goods do not support the use of PayPal or credit card payment. They can only use WeChat and Alipay.
Packaging statement
1. Product packaging
Product packaging refers to the general term for containers, materials, and auxiliary materials used according to certain technical methods to protect goods during circulation and facilitate transportation (common packaging includes plastic bags, cardboard boxes, cardboard boxes, iron boxes, etc.).
We will remove the outer packaging box that does not affect the protection of the goods before packaging. Necessary original protective packaging (such as original fragile support boxes, protective soft bags, etc.) will still be retained. The specific operation is carried out by the warehouse staff. Restricted by packaging conditions.
Fragile and fragile products, exquisite decorations, electronic appliances, iron boxes and cans, hard foods, handmade toys, cosmetics, etc. all require packaging to better protect the goods. If you purchase, the warehouse will retain the packaging of these types of products.
2. Packaging reinforcement
All products (ordinary goods and perishable items) will be packaged using conventional methods and processes. If you want to specifically reinforce perishable and valuable items, the currently available fee based reinforcement methods are as follows:
1. EPE foam filling: use foam board to fill and protect the space inside the package, which can greatly avoid damage to goods caused by collision. Suitable for covering and protecting small appliances, it works better when used in conjunction with paper corner protectors.
2. Paper corner strip: commonly used for products that require original packaging, such as the outer packaging of characters, to ensure octagonal points and box control.
3. Stretch film: Packaging with stretch film can effectively prevent moisture, water, and theft.
4. Wooden box reinforcement: With a snap on design, it is easy to install and disassemble. Plywood, as a raw material, can be directly used for export without fumigation. For the transportation of high-value and overweight electronic products, electrical equipment, and ceramic handicrafts, it can play a strong role in preventing squeezing and collision. Also used with EPE foam filler.
5. Moisture proof bag: The thickened PE material can effectively prevent the outer box from getting damp due to weather and other factors during transportation, which can weaken the load-bearing capacity of the cardboard box. At the same time, it can also prevent humid air from infiltrating the interior and causing mold to form on the internal parts.
6. Vacuum compression bag: 1) It can store clothes, bedding, home textiles, etc., which can greatly compress the volume, effectively save storage space, and save the shipping cost of the winding line. And it has certain moisture-proof, mildew proof, dustproof, and insect proof effects; 2) . This packaging method focuses on vacuum compression of the entire package of goods. If the package contains other categories of goods besides clothing and bedding, the warehouse will operate according to the actual situation;
3. Delete tags/tags?
Hangtags/tags are brands that are hung on various types of clothing, including information on clothing materials, washing precautions, brand logos, price tags, and more. From a texture perspective, most hang tags are made of paper, but there are also materials such as plastic and metal. In addition, in recent years, new types of hang tags made of holographic anti-counterfeiting materials have also emerged. From its shape, it is even more diverse: there are long bars, folding shapes, circles, triangles, pocket shapes, and other special shapes.
The effect of removing hang tags: Removing product hang tags can reasonably reduce tariff risks to a certain extent, but it can affect aesthetics and may result in products not being able to enjoy return and exchange services. For large brands or
After-sale statement
Return Policy:
Meigou Mall hopes to provide customers with the best after-sales service, allowing them to shop with peace of mind. If you have any questions, please feel free to contact customer service.
The return and exchange policy of Meigou Mall for third-party seller products varies from seller to seller. For details, please check the product details or consult customer service. Within 7 days from the date of actual receipt of the goods, if there are any issues with the goods you receive, please take photos promptly and send an email to customer service, providing the order form, order number, username, and photos of the product issue. After customer service confirmation, we will provide you with a solution. If there is a problem with the product, customer service will contact the merchant for a refund or resend it to you. If it is not due to product reasons, it needs to be sent back to interesttoys.com. The return shipping cost must be borne by the customer. The original packaging, product itself, accessories, instructions, etc. must be returned together. If there is a gift, it must also be returned. If the main product is missing, a full refund cannot be made. We will process a refund for you after receiving the goods and inspecting them.
Special instructions for reissue and refund:
Due to shipping costs and tariffs, if some products are damaged, mistakenly shipped, missed, or exceed the shelf life, making it impossible to use or consume them properly, we will directly refund the products to you after confirming the issue without making up for it. Hair. If your package is returned due to personal reasons (non delivery, unclear logistics address, lack of cooperation with customs clearance), the merchant will no longer accept returns, and interesttoys.com will not be able to process a refund for you.
Cases where returns or exchanges are not allowed
Disposable products, customized products, and products with removed labels cannot be guaranteed to be returned intact. (If the original quality and function can be maintained, and the product itself, accessories, and trademark are complete and do not affect use, it can be resold in good condition.)
To ensure food safety, hygiene, and integrity, food/health products are not eligible for returns or exchanges if there are no quality issues.
Product quality issues caused by unauthorized maintenance, misuse, collision, negligence, abuse, liquid intrusion, accidents, modifications, incorrect installation, or tearing or altering labels, machine serial numbers, and anti-counterfeiting markings.
After using cosmetics and skincare products, allergic symptoms may occur, or it may not be suitable for personal skin or hair type. Due to personal factors such as skin allergies, it is recommended to conduct a skin test before use.
Products that are close to their expiration date and products with defects that have been clearly indicated during sales.
The product is not eligible for return or exchange if damaged due to personal use or improper storage.
The product images and information on the website are for reference only, please refer to the actual product. If there are no quality issues, we do not accept returns or exchanges.
Clearance special offers cannot be returned or exchanged unless the goods are damaged during transportation.
Returning clothes due to allergies requires providing relevant hospital certificates;
• If the goods are damaged due to personal reasons of customers (such as size modification, washing, leather oiling, embroidery, long-term wear, perfume pollution, etc.), they will not be returned or replaced;
Force majeure, such as natural disasters, traffic restrictions, political factors, regional demonstrations or strikes;
Some products in gift packages and sets are not eligible for returns or exchanges
Disclaimer
2. The quality, parameters, specifications, spare parts, etc. of highly professional products such as electrical appliances, digital products, and electronic peripheral products are not within the scope of inspection;
3. The inspection rules for all sealed packaged goods and non-clothing/bags/shoes goods with sealing labels or sealing strips are to inspect the goods without opening the package, inspect whether the appearance is damaged, and judge based on the outer packaging information of the goods. Whether the goods are incorrect;
4. Fragile items (including but not limited to the following commodities, glass, porcelain, pianos, computers, home appliances, disposable plastic products, etc.) and consumable items are only involved in claims for loss, not damage claims.
5. Dangerous goods and contraband goods are not included in the claim (for example: compressed gases, liquefied gases, flammable liquids, acid-base corrosives and other national prohibited goods)
6. No claims will be made for losses or expenses caused by the natural wear and tear of the goods, essential defects, characteristics, increases or decreases in market prices, etc.
7. All or part of the losses caused by natural disasters such as bad weather, lightning, tsunamis, earthquakes, floods, etc. during transportation are not subject to compensation.
8. The goods will not be compensated if the shelf life, warranty period, delivery period, etc. are exceeded due to force majeure factors such as weather, customs clearance time, etc.
9. Due to customs reasons, you are required to cooperate and assist in related operations (including but not limited to payment of customs duties), but your refusal to cooperate prevents the package from being delivered as promised by the forwarding service provider. The resulting losses, responsibilities and consequences shall be borne by you.
10. If the items sent violate the prohibition or restriction regulations, they will be confiscated by the competent authority or dealt with in accordance with relevant laws and regulations;
11. When delivered, the package is intact and there are no signs of disassembly, and the weight has not been reduced but the internal parts are missing or damaged;
12. The user fails to inquire or make a claim for compensation from the date of handing in the mail to the expiration of the inquiry period;
13. International mail is detained, confiscated or destroyed by the country of destination in accordance with its domestic laws.
14. Because the website cannot identify whether the merchant's behavior infringes on intellectual property rights, if you find this phenomenon, please contact customer service in time, and we will immediately remove this product from the shelves.
The probability of the above conditions occurring is very small, but it cannot be ruled out, so please be aware of it.
Contact Us
interesttoys.com mall products come from domestic third-party sellers. Our purpose is to better help overseas compatriots purchase Chinese products and enjoy the same shopping freedom overseas as at home.
Please ensure that the email or phone number you reserved on the website can contact you in time (due to the uncertainty of international express delivery, it is only delivered once abroad. Once the package is missed, it will easily be returned, causing you losses. We will not disturb you, You can only be contacted promptly if there is a problem with your package or order).
Although the price and timeliness of international logistics are not satisfactory, sometimes they are not as good as what people want. But we will strive for the greatest benefit to you and at the same time serve you with the best service. We hope that new and old users will supervise.
If you have any questions during shopping, you are welcome to contact our customer service staff at any time. Customer service staff will answer your questions one by one according to the consultation time. Please wait patiently. The maximum time limit is 24 hours. If there are any omissions, please forgive me and contact customer service again. You can also complain to the customer service on the day.
Thank you for your companionship and trust. I wish you all the best.
Contact number: (+86)152-5927-2471. Service Time: 9 AM- 6 PM CST
WeChat customer service: interesttoys.com WeChat search this WeChat ID and add WeChat customer service so that we can handle it for you online in a timely manner.
We promise to reply to you within 24 hours after receiving the email or WeChat addition.
No reason return policy
1. Products that meet the following conditions can be returned or exchanged overseas for 30 days without reason within 30 days from the date of receipt.
1) Within 30 days after the package is signed for (based on the signing date displayed on the logistics website);
2) The products that are requested for return must not affect secondary sales (the hang tag is not damaged, the packaging is not opened, and the clothes have not been washed), and all documents and gifts related to the products are complete.
2. Unreasonable overseas return and exchange application process
1) If you meet the above conditions, please contact customer service via email, WeChat, or QQ, submit a return or exchange request, and indicate the reason for the return or exchange;
2) Provide pictures of the products that need to be returned or exchanged, including pictures of the product itself, accessories, hang tags, and packaging, to ensure that the product does not affect secondary sales and facilitate return review;
3) After the review is approved, we will provide you with a return email address. After shipping, contact customer service to provide the delivery note number and tracking website. So that we can accept returns.
Kind reminder: When returning the goods, please package them properly and ensure that they arrive in good condition at the internestoys.com warehouse. If the returned product is damaged due to poor packaging, interesttoys.com will reject the product and will not refund any fees. If the return or exchange is not caused by quality issues, you will bear the international shipping cost.
3. Products that are returned or exchanged without reason are not supported
1) Personal customized products;
2) Food and products that affect secondary sales;
3) Delivered newspapers and journals;
4) Digital goods such as computer software;
5) Special commodities such as diamonds, gold, watches, jewelry, etc., once signed for, will not be returned or exchanged (except for products with quality problems detected by authoritative departments);
6) For health and safety reasons, once maternal and child intimate products, nursing products, disposable products, and adult products are signed for, they will not be returned or exchanged (except for products with inherent quality problems detected by authoritative departments);
7) 3C electronic products cannot be returned or exchanged without reason after being opened;
8) Bulk heavy goods (such goods do not support returns or exchanges, mainly because they are too heavy and have high transportation costs, so you don't have to worry about the quality of the goods);
9) Any damage to the product caused by abnormal use, storage, or personal reasons (such as self modification of size, washing with water, scratches, oiling, embroidery, washing with water, contact with acid, alkali, oil or hard objects, wearing on rainy days, etc.), long-term wear and tear, lack of hardware accessories, etc;
10) Other products that are not suitable for return or exchange based on their nature and confirmed to you at the time of purchase;
4. Bear the shipping cost for overseas unconditional returns and exchanges
No reason to return or exchange goods overseas. interesttoys.com does not bear any international shipping costs for returns and exchanges;
common problem
How to track orders
Please log in to your account to check the logistics status of your order.
Can I change my address?
If your order has not been shipped yet, you can contact our customer service to make changes. If your order has been sent, we will do our best to help you contact the supplier, and we will assist you with any changes that can be made.
Why do I still need to pay for postage when I spend $99 or more?
Free shipping fee of $99 is calculated based on the actual payment amount. If you use a coupon and the discount amount is lower than the free shipping amount, you will need to pay for shipping. If the conditions are not met, free delivery service will not be provided. Once satisfied, you can upgrade your route for faster and more stable delivery.
How to cancel an order?
If your order has not been shipped yet, you can log in to the website, click on "My Orders", and select "Cancel Order"; You can also contact customer service to cancel orders that have not been shipped.
If your order has been shipped, you can contact customer service to check if the carrier has shipped it. If the shipment has not been made yet, we will do our best to intercept it for you. If the product has already been shipped, you can send it back after it arrives. If the return is not due to product issues, you will need to pay for the shipping cost yourself..
Are there any missing items you received?
The goods you have not received may have been damaged or unusable when the package was actually prepared for you, or there may have been packaging omissions. We deeply apologize for any inconvenience caused to you. Please contact customer service in a timely manner to process a refund for the relevant products.. Refunds are usually deposited into the payment account within 7 working days after registration. If you have not received it by the deadline, please contact customer service in a timely manner to process it for you as soon as possible.
What should I do if there are damaged items in the package I receive?
The product you ordered may be damaged due to collision and compression during transportation. Please contact customer service promptly to apply for a refund or replacement.
What should I do if I receive a product that is about to expire or has already expired?
We have dedicated personnel to conduct regular inspections and irregular spot checks on all inventory goods. Products that are close to their expiration date or have expired will be taken off the shelves. We are very sorry that the product was shipped due to employee negligence. Please contact customer service promptly to apply for a refund or replacement.
I have already placed an order, can I add new products?
Yes, if you want to modify the model, size, etc., you can contact customer service in a timely manner to make a note on the order.
Can out of stock products be exchanged for other products?
You can take action at any time before the package is sent out. If replacement is required, the product can be replaced by refunding the price difference. Contact customer service to make a note and add or subtract the corresponding amount.
I received an email stating that the product is out of stock. Can I send it automatically when I have free time?
Sorry, the system currently does not support automatic mailing of out of stock products to you upon arrival. Please stay tuned for updates from merchants at any time.
If your order is out of stock, your order may be delayed.
Does the claim involve fragile items:
Please note that if fragile items are damaged during international logistics transportation, no claims will be made. When you place an order, you accept these terms by default. The scope of fragile goods includes but is not limited to the following goods:
Crafts category: carving crafts, lacquerware crafts, glass crafts, metal crafts, stone crafts, calligraphy and painting crafts, crystal (artificial crystal) and other crafts.
Ceramic products: ceramic pots, ceramics, pots, vases, porcelain pots, porcelain vases, porcelain plates, lamp plates, lamp holders, lamp tubes (for lighting purposes), ceramic tiles, LED lights (for lighting purposes), ceramic cans, etc.
Glass: glass cups, glass porcelain, glass pots, glass bowls, glass lids, glass plates, glass jars, glass jar products, mirrors, resin surfaces, surface glass, etc.
Instrument categories: harmonica, woodwind instruments (flute/clarinet/piccolo), drums (instruments), indoor percussion instruments, erhu, violin, guitar, piano, guzheng, pipa, etc.
Other categories: such as air conditioning, television, wooden tables and chairs, cabinets, tea trays, toy models, fishing rods, etc.
Can the refund be returned to the unpaid account?
It's okay if the original payment account expires, but most of us will refund it to the original payment account. You can contact customer service to provide a new account.
Why does my order always show payment failure?
If you are using mobile payment, please try placing an order using a computer instead. 2. Contact customer service to provide relevant browsers and devices.
Why do multiple deductions occur?
Usually, when your order is unsuccessful, the bank will have transaction records showing a "pending" status; But the amount is not directly deducted, but temporarily frozen by the bank; After processing, the pending items of the bank will be automatically cancelled, and the frozen amount will be directly displayed back to the available balance in your account. If your payment has not been returned to your account after the cancellation of the pending goods, please reply to us and attach a screenshot of the bank deduction record, as well as your transaction serial number and order number. We will check with the relevant department for you.
Can I change the delivery method for reissuing orders?
Sorry, we are unable to change the delivery method for resending orders. When we generate a replacement order, the system will automatically match the order with the original shipping method.
How long does it take to receive the order?
Due to the order being shipped from China, it usually takes approximately 10-15 working days for the package to be sent out. After the package arrives in the United States, it will be delivered through the local post office. You can use the received tracking number to check on the official website of 17track. Due to the need for customs processing of the goods, there may be delays. If you have any questions, please contact customer service promptly.
Why do some addresses require a tax number?
Because the local customs require the recipient to provide the tax number, otherwise the package will be directly detained. We deeply apologize for any inconvenience caused to you. We promise not to disclose any personal information. People are doing, God is watching. Please trust us. If you have any other questions, please contact customer service promptly.
Does the package require a signature?
Usually, packages we send do not require the customer's signature to be received. But it's best for you to check the outer packaging immediately after receiving the package to see if there are any signs of being opened, etc.
What should I do if my package is damaged during transportation?
Due to logistics violence and long-distance travel, packages may be damaged during transportation. Our company will contact the mailing company for feedback and follow-up, and provide you with a refund or replacement in a timely manner.
Shopping Mall Shipping Instructions
The products from Meigou Mall are sent by merchants to our company for unpacking verification to avoid prohibited and restricted items. Then, our company packages them according to international standards and sends them to third-party logistics providers.
About voltage description
The default voltage for Meigou Mall products is 220V. Unless the details page clearly indicates 110V voltage. Otherwise, users from countries or regions such as the United States, Canada, and Japan need to equip their own transformers before they can use them.
Order processing
Mall orders usually take 1-3 working days to process and ship (postponed during holidays). The specific order processing time for each merchant shall not exceed 72 hours, except for pre-sale or customized products. From the date of receipt of the custom order, any customer complaints that exceed 7 days cannot be processed. We apologize for any inconvenience caused. Virtual orders currently do not support PayPal payments. You need to use Alipay or WeChat. If you do not have this payment method, we apologize that you are unable to purchase this product.
Return and Exchange Instructions for Mall Orders
If you receive a product with quality issues (such as damage, misdelivery, expiration, or inability to function or use the product itself), please go to the corresponding merchant for a return or exchange within 7 days after receiving the package (late orders will not be accepted, please understand). If the goods do not meet the requirements, please contact customer service to submit an application. A. Please send your return request to our customer service email first tianxoslenbmz@gmail.com ; b. Please provide your order number, product name, quantity, and detailed reason for return in the application; If the product is damaged, sent incorrectly, missed, expired, or has other quality issues that prevent normal use or consumption, we will require you to provide clear photos of the damaged, expired, or sent incorrectly, and other relevant information. The product may vary depending on the situation. Except for cases of "unqualified returns and exchanges", customer service personnel will contact the merchant for follow-up processing within 3 working days; C. After the merchant authorizes a return, the final replacement or refund plan shall prevail. d. If the return is due to personal reasons, the return shipping cost must be borne by the customer. Products can only be returned or exchanged if they are not worn, cleaned, damaged, and have intact labels.
Package return
If the delivery address provided in the order is unknown or incorrect, the delivery of the order may be delayed. If you have not received the package within 45 working days after placing the order, please check the logistics status and contact customer service in a timely manner. If the order cannot be delivered due to the following reasons (incorrect or incomplete delivery address information provided by the customer, logistics or customs issues, local policies, etc.) and the package is returned to the merchant in the mall, you can contact customer service to apply for a refund or resend.
Lost package
Please make sure to fill in the correct recipient information when submitting the order. Filling in errors may result in delayed or undeliverable package delivery. If your package is lost, customer service will contact you and apply for a refund.
Tax Payment Notice
The products sold on internestoys.com store do not include tariffs. When relevant fees need to be charged, the actual cost will be borne by the recipient of the package. Local customs may conduct spot checks on some packages and determine whether the goods need to pay or be exempt from tariffs based on local import tariff regulations. And different tariffs will be charged to the recipient. Import tariffs, value-added tax, customs clearance fees, postage, etc. may be levied in accordance with the laws and regulations of the shipping country. If you receive a tax notice, please pay the tax as soon as possible. If you refuse to pay taxes, the package may be confiscated by customs or returned to the shipping location. Any losses caused by customs confiscation shall be borne by you personally.
For orders and packages returned overseas, the overseas warehouse will process a refund after deducting the shipping cost after receiving the goods and confirming their accuracy. Returning packages overseas usually takes 1 to 2 months, please be patient. The mall will launch tariff insurance in the future, please stay tuned.
Domestic product returns
Domestic merchants support 7-day unconditional returns and exchanges. We will return your item immediately upon receiving your request. But for returns caused by non quality issues, you will need to bear the shipping cost for returning to the merchant. We will refund you directly. The remaining amount will be refunded after deducting the corresponding shipping fee. For specific domestic shipping costs, please consult major domestic courier companies to process your return.
2. Some domestic merchants do not support returns. Once purchased, no returns or exchanges are allowed except for quality issues. Please treat such merchants with caution. Generally, merchants will have relevant text explanations on their web pages.
Delivery note
About Out of Stock
If the items in your order are out of stock, we will temporarily cancel your order or cancel the out of stock items in your order. Send a reminder email and refund the price difference.
Verify delivery
When confirming an order, please be sure to verify your order information - name, phone number, delivery address (postal code, city, country), etc. If your order information is incorrect, your order progress will be delayed. I hope you can contact customer service in a timely manner.
Shopping Mall Shipping Instructions
The products of Meigou Mall are sent by merchants to our company for unpacking verification to avoid prohibited or restricted items. Then, our company packages and ships them according to international standards or transports them to cooperating third-party logistics carriers for transportation.
About voltage description
The default voltage for Meigou Mall products is 220V. Unless the details page clearly indicates 110V voltage.
Order processing
Mall orders usually take 1-3 working days to process and ship (postponed during holidays). The specific order processing time for each merchant shall not exceed 72 hours at the latest.
Regarding logistics and taxation
Meigou Network has cooperated with major international operators in China. The shipment will be based on the nature of the goods being transported, with domestic direct shipping and door-to-door delivery. For packages weighing up to 10kg (volumetric weight), the countries that include customs clearance and taxes include: United States, Canada, Australia, United Kingdom, France, Germany, New Zealand, Italy, Spain, Portugal, Luxembourg, Netherlands, Belgium, Czech Republic, Sweden, Denmark, Austria, France, Slovakia, Slovenia, Finland, Croatia, Greece, Hungary, Bulgaria, Poland, Lithuania Estonia.
Please note that there may be secondary customs clearance after delivery to destination countries such as Ireland and Romania, and any resulting customs clearance fees, miscellaneous fees, taxes, and other expenses must be borne by the recipient.
Orders from remote areas in Latvia (Alaska/Hawaii) require an additional shipping fee of $19.99 per order weighing over 5 kilograms.
Parcels with a side length exceeding 60 centimeters or a weight exceeding 9 kilograms, as well as some sensitive products such as self heating hotpot, self heating rice, or other special products, need to be transported by sea. The reference transportation time (under normal circumstances) is 28-40 days in the United States and 35 days in Canada- 40 days, ranging from 35 to 90 days in other regions. The specific time limit varies by country/region. You can consult customer service at any time. If you place an order, our company will accept and agree to the shipment by default. Please be patient and wait. If you cannot accept this time limit, please notify customer service within 48 hours of placing the order to cancel it for you.
After the sea freight order is issued, there will be no logistics tracking. Logistics information can only be obtained after it arrives locally. Please be patient and wait.
Some countries can only use postal channels, and the timeliness is unstable. Even if the package is lost, an investigation cannot be initiated within 3 months. If you haven't received it for a long time, you can contact customer service, who will initiate an investigation for you in 3 months. After receiving the results of the investigation, we will immediately process a return, refund, or replacement for you.
The probability of abnormal situations occurring is very small, but due to the special nature of international logistics, it is impossible to achieve 100% non loss and non inspection. Please contact customer service promptly for assistance.
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