Information questions

Frequently Asked Questions

What should I do if there are damaged items in the package I receive?

The product you ordered may be damaged during transportation due to collision or compression. Please contact customer service promptly to apply for a refund or exchange.

Can out of stock products be exchanged for other products?

You can take action at any time before the package is sent out. If you need to exchange, you can replace the product by refunding the price difference. Contact customer service to make a note and add or subtract the corresponding amount.

Why does my order always show payment failure?

If you are using mobile payment, please try placing an order on your computer. 2. Contact customer service to provide relevant browsers and devices.

What should I do if my package is damaged during transportation?

Due to logistics violence and long-distance travel, packages may be damaged during transportation. Our company will contact the mailing company for feedback and follow-up, and provide you with a refund or exchange in a timely manner.

Lost package

Please make sure to fill in the correct recipient information when submitting the order. Filling in errors may result in delayed or undeliverable package delivery. If your package is lost, customer service will contact you and apply for a refund.

Information about us

CONTACT US FOR ANY QUESTIONS